Privacy Policy

Last update: March 2024.


1. Which entity will process personal data?

Identification of the Data Controller:


ASTARA MOBILITY, S.A.

Avenida de Bruselas 32.

28108 Alcobendas, Madrid


NIF B-79325056


Registered in the Mercantile Registry of Madrid, Volume 10.163 General, 8.728, Folio 146, Section 3, Folio 91550-1.


Email: corporate.communications@astara.com

Phone: +34 91 532 06 09


Data Protection Officer: privacy.es@astara.com


2. Purpose of processing:

At ASTARA MOBILITY, S.A. we process the user's personal data for the purpose of managing our pre-commercial, commercial, and after-sales relationship, which may be processed if necessary through an official dealer, as well as to process your data and send you personalized commercial information via telephone, postal, or electronic, that may be of interest to you about the products, services, and events of ASTARA MOBILITY, S.A. and the automotive sector, in addition to conducting satisfaction surveys. If the user wishes to receive such commercial communications, they can indicate it by checking the corresponding box provided for this purpose in the respective channels.


Completing all the data requested through the different forms is necessary to achieve optimal service provision made available to the user. If all data is not provided, it is not guaranteed that the information and services provided can be properly rendered or meet your needs.


3. Categories of data:

The personal data that may be processed are identifying data that include name and surname, postal address, and email address. Additionally, information related to the company name, phone, postal address, interests about the brand and/or vehicle models may be collected.


4. Source of data:

The data is provided by the Users through the different forms.


5. Legal basis:

The legal basis for processing the user's data is the execution of the commercial relationship in which it is a party so that we can manage, develop, and control the corresponding relationship in the automotive sector. All the data we request are mandatory, so the omission of some may make it impossible to provide the services.


Regarding the sending of commercial communications, the legal basis is the consent requested and freely given by the user.


6. To whom will your data be communicated?

The data collected and processed by ASTARA MOBILITY, S.A. will not be communicated to third parties, except for legal obligation. If at any time it is necessary to communicate your data to third-party companies, such communication will be made by informing you beforehand and in the legally required manner.


Additionally, ASTARA MOBILITY, S.A. has the collaboration of third-party service providers who have access to your personal data and process said data on behalf of and by order of ASTARA MOBILITY, S.A. as a result of their service provision. Specifically, ASTARA MOBILITY, S.A. will contract the provision of services by third-party providers who perform their activity, by way of example and not limited to, in the following sectors: IT maintenance and technology services companies, transport companies, advertising agencies.


7. International data transfers

No international data transfers will be made.


8. User rights:

Users may at any time and free of charge exercise the following rights:


  1. Right of access to the personal data of the data subject: the data subject may obtain confirmation of whether the company processes personal data concerning them.

  2. Right to rectification: the data subject has the right to request a correction of inaccurate or incomplete data.

  3. Right to erasure: the data subject can request that their data be stopped being processed without undue delay, among other reasons because they are no longer necessary, consent has been withdrawn, etc.

  4. Right to restrict data processing: the data subject may ask that their personal data not be applied to the processing operations that would correspond in each case, in which case we will only retain them for the exercise or defense of claims.

  5. Right to data portability: the data subject may receive their data in a structured, commonly used, and machine-readable format; likewise, the data subject may request that their data be transmitted to another Data Controller, as long as this is technically possible.

  6. Right to object: the data subject opposes the processing and the company will stop processing their data, except for legitimate imperious reasons or the exercise or defense of possible claims.


Users may exercise these rights by communicating in writing, duly signed, accompanied by a copy of the DNI to ASTARA MOBILITY, S.A. - Avenida de Bruselas, nº 32. 28108 Alcobendas, Madrid or through the email privacy.es@astara.com indicating as reference or subject “Data Protection”.


9. How long will we keep user data?

User-related information will be kept for the duration of the commercial relationship while not requesting its deletion; as well as during the limitation period of the actions that may arise concerning the present relationship. Throughout that period, data may be made available to the competent public administration upon justified request.


On the other hand, personal data provided for promotional purposes will continue to be kept once the commercial relationship is terminated until the user revokes consent, all without prejudice to their right to deletion or opposition.


10. Security measures.

ASTARA MOBILITY will establish the necessary technical and organizational measures to guarantee the security that automated data processing of the data subjects should have, the processing centers, premises, equipment, systems, programs, and people involved in the automated processing of personal data in the legally and regulatory required manner.


11. Right to lodge a complaint with the Control Authorities

Furthermore, data subjects have the possibility of contacting the Spanish Data Protection Agency about any doubts in the exercise of their rights, to resolve any incidents in the processing of their data, or to file a complaint. The Spanish Data Protection Agency has the function of ensuring compliance with legislation and monitoring its application. Data subjects may complain to the Spanish Data Protection Agency especially when they have not obtained satisfaction in exercising their rights, at Calle de Jorge Juan, 6, 28001 Madrid, https://www.aepd.es/es and at the contact phone: 900 293 183.


ASTARA MOBILITY, S.A. ESPAÑA, S.L. 2024© All rights reserved.